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Working in retail can be a rewarding experience, offering opportunities for personal growth, customer interaction, and a deep understanding of business operations. Whether you're starting out as a cashier or a sales associate, the retail industry offers diverse opportunities for growth and development. For those with ambition and dedication, retail provides numerous career paths from entry-level to corporate roles. The journey may require patience, skill-building, and strategic career moves, but with the right approach, climbing the retail career ladder is undoubtedly achievable.

It’s time to put the common misconception that retail mainly offers temporary entry-level and part-time jobs to rest. Research from The National Retail Federation’s 2024 Value of a Retail Career study demonstrates that retail offers faster job advancement and career growth when compared to other industries. Lateral or upward career moves occured every 14.5 months on average and brought an average 15.2% pay increase each time. Not to mention, the study also found it takes an average of 10.3 years to earn a six figure income- another speedier advancement time than other industries. Long term careers in retail truly paid off, with retail jobs that require 8-10 years of experience having a salary that is 282% higher than that of entry-level jobs, which is more than twice as high as compensation growth of positions requiring the same experience in other industries!

Master Your Skills

Your journey up the retail career ladder starts with excelling in the entry-level role you’re in. Although it is good to look ahead in your career, don’t get distracted from the hands-on learning opportunities you currently have. Focus on developing new operational and soft skills in each retail job along your career path. The NRF’s study showed the vast array of roles in the industry provide the opportunities to gain over 700 different types of valuable job skills. Skills gained in entry-level, front-line retail positions significantly boost a worker’s promotability and increase earning potential in higher-level retail roles.

Common skills that are valuable in any level of retail include:

• Leadership: Practice leading by example and collaborating with colleagues. If possible, take on tasks that allow you to mentor new employees or handle team challenges.
• Communication: Being able to effectively communicate with customers, colleagues, and managers is critical. Clear, professional communication will serve you well in every role.
• Problem-Solving: Whether dealing with a customer issue or operational inefficiency, retail is filled with opportunities to show off your problem-solving skills.
• Time Management: Retail is fast-paced, and your ability to prioritize and manage your time effectively will stand out.

Retail environments reward those who go above and beyond their job descriptions. Volunteer for additional responsibilities, such as handling inventory, assisting with merchandising, or learning how to use different systems. Being proactive shows your supervisors that you’re invested in the success of the store and you are actively expanding your skillset.

Consider Your Career Trajectory

You don’t need a clear path set in stone to successfully advance in retail, but in an industry this diverse, it helps to consider what aspects of retail and job responsibilities align the most with your goals and interests. Retail offers a wide variety of career paths, from sales and management to corporate roles like merchandising, marketing, and supply chain. Consider where you see yourself in five or ten years. Do you see yourself in store management, or does a corporate environment look like a better fit? Do you want to specialize in a specific area like merchandising or inventory management? Reflect on the aspects of your current job (and future dream job) that excite you and seek out lateral role changes to try out those job areas. It’s also important to revisit your goals periodically, since you may find your interests have shifted, or you’ve achieved a milestone faster than expected. Regular evaluation helps you stay on track and ensures that your goals continue to align with your evolving career vision.

Become a Leader

Regardless of your current position, displaying leadership qualities can set you apart and open doors for advancement. Take initiative, show enthusiasm, and actively contribute to team activities. Be willing to take on additional responsibilities and showcase your ability to lead and inspire others, especially through projects your team is undertaking. High-level corporate retail roles often require experience beyond the store floor. Start small and seek to contribute to new projects in your store any way you can. Once you’ve moved into a supervisory or management role, get involved in broader store or district-level projects. For instance, participate in initiatives related to marketing campaigns, store openings, or implementing new technologies. This exposure will give you a taste of the strategic work done at the corporate level and exemplify your capabilities through real results.

Embrace Continuous Learning and Education

One of the essential aspects of advancing in the retail industry is to embrace continuous learning. Proactively stay updated on key business aspects such as the latest industry trends, customer service techniques, and sales strategies. Although a degree is optional for most entry-level retail positions, many retail organizations value employees who have pursued higher education or specialized training in areas such as business management, marketing, or retail operations. If going back to school full-time isn’t an option, consider part-time programs, online courses, or retail-specific certifications. By investing in your education, you'll position yourself for roles that require advanced knowledge and expertise. Many retailers offer education reimbursement or tuition support for their employees. Some companies even have their own training programs, workshops, and online courses. Willingness to embrace change and acquire new skills will make you a valuable asset in any retail setting, no matter which method you choose for learning.

Seek Out Development Programs and Mentorship

Many retail companies offer their own educational or leadership programs. Whether it’s an executive training program, a cross-functional rotation, mentorship, or internship, these programs exist to help the company find future leaders. Mentorship in particular can play a pivotal role in your career advancement. Look for opportunities to connect with experienced professionals within your organization, whether it's seeking advice from a supervisor or joining a specific mentorship program. A mentor provides guidance, shares valuable insights, and helps you navigate the complexities of the industry. Many mentors in leadership positions will also keep you in mind for new projects and promotions!

Build a Network

Networking is a crucial career tool in any industry, and retail is no different. All of your professional relationships are assets for your learning and advancement. Build relationships with peers, mentors, and leaders within your company. Attend company events, connect with colleagues from other stores, and seek out opportunities to engage with corporate staff whenever you can. Additionally, consider joining professional networks and industry associations, such as the Retail Industry Leaders Association (RILA), to expand your circle of contacts and mentors. Networking can open doors to corporate opportunities by giving you insight into available positions and increasing your visibility among decision-makers.

Climbing the retail career ladder is not always a linear process. There may be setbacks along the way or times when opportunities seem scarce. Stay focused on your goals, continue developing your skills, and remain persistent. Retail offers a diverse and rewarding career path for individuals who stay dedicated to growth and development!