Customer Service Specialist Marietta, GA (USA) |
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Company: | VirtualVocations | Contact: | |
Post Date: | 01/28/25 | Phone: | |
Job Type: | Full Time | Fax: | |
Reference: | GAeLaYGHs9 | Mailing Address: | |
A company is looking for a Hotel Specialist. Key Responsibilities Provide guidance on difficult cases and coach resolutions for customers and hotel partners Handle escalated calls and emails with professionalism while considering business impact Master company policies and support users and hotels to ensure a positive guest experience Required Qualifications 2+ years of experience in customer support, preferably in a remote setting Ability to manage time efficiently and prioritize tasks effectively Strong judgment and moral compass in high-pressure situations Flexibility and adaptability to work in an ambiguous environment Experience in problem-solving and proposing effective solutions |