Job Title: Retail Operations Manager, East
Reports to: Director of Retail Operations
Division: Operations & Logistics
OVERVIEWThe Retail Operations Manager - East is responsible for maintaining logistical standards and excellence across all store locations. Develop and foster a collaborative relationship with each store management team, garnering feedback and executing new initiatives and communicating existing standards. Provide direct support as a top priority to Store Management and staff, in close partnership with the entire logistics team.ESSENTIAL JOB RESPONSIBILITIES Develop and foster a collaborative relationship with the Retail Operations Manager- West, Logistics Analyst, Operations & Service manager in order to identify opportunities and develop solutions. Proactively communicate with the Director of Store Operations, setting up regular meetings and approaching each challenge with a solutions-based plan. Analyze store logistical metrics, using audits and process based data. Monitor internal trend summaries to identify training opportunities and areas for improvement. Strategize, in partnership with the Director of Store Operations, to uncover logistical needs within the field and create recommendations to increase compliance. Map quarterly store visit schedules to conduct audits in person and follow up training as needed within assigned geographical area (and throughout the country, if necessary). Support store management in crafting quarterly action plans for logistical excellence. Partner with the Service & Operations Training Manager to ensure all management is properly trained and create training benchmarks based on the operations and service compliance trends and compliance tracking data. Provide continued training for management within assigned geographical area following new management onboarding. Identify areas to streamline operations and reduce in-store service and logistical tasking. Regularly communicate with Store Management and the applicable Area or Regional Director to assist with logistical support and provide guidance based on analytical feedback. Assist the Director of Operations in launching policy and system updates in stores. Review the current Standard Operating Procedures manual, garner store feedback, and propose edits to enhance resources provided to the field.QUALIFICATIONS 1-3+ years in logistics or retail operations and logistics, with proven working experience in project management. Proficient in Microsoft Office functions including Excel, Power
Point, and Word. Excellent verbal and written communication skills. Strong financial and analytical skills. Highly self-motivated individual with the ability to work independently. Superb attention to detail (an attitude of no room for error). Able to thrive in a fast-paced environment (multitasking and meeting deadlines). Travel up to 40% of the time.We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.SALARY RANGE: $85,000-100,000 PLUS BONUS INCENTIVE.
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