Healthcare Customer Service Lead Portsmouth, VA (USA)			Send this Job to a Friend
Company:	VirtualVocations	Contact:
Post Date:	01/20/25	Phone:
Job Type:	Full Time	Fax:
Reference:	VAuIeZEX8M	Mailing Address:

A company is looking for a Healthcare Customer Service Lead to oversee a team of Customer Service Advocates in a remote call center environment. Key Responsibilities Lead, mentor, and manage a team of Insurance Enrollment Specialists, ensuring performance and morale Oversee the member enrollment process for accuracy and compliance, conducting quality assurance reviews Track and analyze KPIs related to enrollment and prepare reports to drive continuous improvement Required Qualifications Proven leadership experience in managing and developing a team Technical proficiency in timecard management, quality assurance, and KPI analysis Strong conflict resolution and organizational skills Ability to manage multiple responsibilities and take initiative Excellent attendance record with proactive planning of time off

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