Customer Service Team Lead Fayetteville, NC (USA)			Send this Job to a Friend
Company:	VirtualVocations	Contact:
Post Date:	01/20/25	Phone:
Job Type:	Full Time	Fax:
Reference:	NCSVaE2i6S	Mailing Address:

A company is looking for a Customer Service Team Lead responsible for supervising service desk agents and driving performance success. Key Responsibilities Supervise a team of 10-20 service desk agents and manage recruitment, training, and performance assessments Implement quality improvement efforts and maintain operational efficiency by addressing outages and ensuring timely deliverables Train and coach service desk personnel to enhance service quality and maximize staff utilization Required Qualifications BA degree and 4+ years of relevant experience or a Master's degree with less than 2 years of experience; experience may substitute for a degree Experience in government contracting 4 or more years of service desk and customer service experience preferred Experience in Quality Improvement Processes Must be able to obtain and maintain a public trust clearance

---