Bilingual Spanish Customer Service Ogden, UT (USA)			Send this Job to a Friend
Company:	VirtualVocations	Contact:
Post Date:	01/20/25	Phone:
Job Type:	Full Time	Fax:
Reference:	UT6vebegM0	Mailing Address:

A company is looking for a Bilingual Healthcare Customer Service Representative who will support inbound calls from US-based members/providers regarding health-related inquiries. Key Responsibilities Answer inbound calls in both English and Spanish, addressing healthcare benefit questions and concerns Actively listen to customers to build rapport and provide essential information regarding access to care and benefits Utilize knowledge systems to research customer inquiries while ensuring compliance with documented processes Required Qualifications Must be 18 years or older and possess a high school diploma or equivalent Fluency in both English and Spanish is required Minimum of 1 year of experience in a health plan call center environment Experience with Medicare and/or Medicaid is a plus Must have high computer proficiency and the ability to navigate multiple applications efficiently

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