FMLA Customer Service Team Lead Topeka, KS (USA)			Send this Job to a Friend
Company:	VirtualVocations	Contact:
Post Date:	01/20/25	Phone:
Job Type:	Full Time	Fax:
Reference:	KSS8ae0eWb	Mailing Address:

A company is looking for an FMLA Customer Service Team Lead. Key Responsibilities Manage and lead a team of 20 customer service specialists in administering absence management programs Develop and monitor performance indicators, providing necessary feedback and training to staff Ensure proper staffing and production levels are maintained to meet call volume demands Required Qualifications Bachelor's degree preferred; advanced degree is a plus Minimum of 2 years of call center management experience required Ability to work an evening schedule (PM) preferred Knowledge of call center tools and Microsoft Office experience required Experience in absence management or disability management in a corporate or consulting environment is a plus

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