Customer Service Advocate Omaha, NE (USA)			Send this Job to a Friend
Company:	VirtualVocations	Contact:
Post Date:	01/16/25	Phone:
Job Type:	Full Time	Fax:
Reference:	NEGc0Qkz8e	Mailing Address:

A company is looking for a Customer Service Advocate IV. Key Responsibilities Resolve complex issues for members or providers through various communication channels Assess customer service needs and initiate corrective actions with other departments as needed Document customer interactions and provide updates on inquiries through root cause analysis Required Qualifications High School diploma or GED required 4+ years of related experience required Vocational or technical education may be preferred Lead Customer Service call center experience highly preferred Experience in reviewing conformance reports for quality improvement preferred

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