Customer Support Team Leader Chicago, IL (USA)			Send this Job to a Friend
Company:	VirtualVocations	Contact:
Post Date:	01/09/25	Phone:
Job Type:	Full Time	Fax:
Reference:	ILgFUXSUWK	Mailing Address:

A company is looking for a Customer Support Team Leader to lead a team of customer support agents in delivering exceptional service to healthcare facilities. Key Responsibilities Lead and coach a team of customer support agents to achieve top-tier performance metrics Handle customer escalations and resolve complex issues professionally Monitor team performance, identify trends, and implement performance improvement initiatives Required Qualifications Experience leading teams of at least 10 customer support agents Extensive background in customer-facing roles with expertise in healthcare facilities Proven ability to manage customer escalations effectively Experience in remote work environments with multinational teams Hands-on leadership style with a focus on mentoring and development

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