Department: Private Fleet
Reports To: Fleet Manager -
General Summary: -Customer Service Representative is responsible for the private fleet's administrative functions. Responsibility includes planning, tracking, tracing, and reporting on inbound and outbound dedicated loads. Works with the private fleet on-site team to ensure on-time store deliveries, tractor utilization, inbound reverse logistics on-time pick-up, and driver safety and legal compliance operations.
Duties & Responsibilities: - - Plan and assign outbound, vendor backhaul, and OVD loads
- Plan and assign rolltainer sweeps and dunnage consolidations
- Reporting Function:
- Report on time load pick up
- Report on time store delivery
- Report BOL pick-up
- Report on tractor utilization
- Report on vendor backhaul pickup and delivery
- Answer and process driver load messages through satellite communications and plan swaps
- Resolve load issues involving bustouts, overweights, and/or paperwork issues
- Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources
- Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.
Knowledge, Skills and Abilities (KSAs): - - Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
- Knowledge of dedicated transportation operations
- High attention to detail, strong planning, and organization skills
- Understand driver logs and hours of service
- Proficient in the sage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
- Ability to function in a high-stress environment--- Must know MS Office software
Work Experience &/or Education: - - Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
- One to two years of customer service experience preferred
- One to two years of onsite driver dispatch experience preferred
- One year of Driver Dispatch Management System (satellite dispatch systems) experience (Mc
Leod,TMW, Telogis, Dispatch Tracks, AS400)
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