DESCRIPTIONGoogle Team Lead, Visual Merchandising
Mosaic is the leading North American integrated marketing and sales agency, specializing in sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!The Google Team Lead, Visual Merchandising will be expected to support the Assistant Store Manager, Operations. They must combine their passion for great consumer service with visual and inventory excellence to execute a seamless product lifecycle.Team Leads will also serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must have extensive knowledge of brand products and services in order to effectively empower the associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables, and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience.RESPONSIBILITIESEssential Functions of this Position: - Execute visual merchandising directives and communicate critical inventory levels.
- Supervise and execute operational tasks including replenishment, reporting, visual standards, stock flow, and stockroom organization.
- Team Lead and promote a radically helpful environment by supporting product flow from receiving to customer purchase.
- Support omni-channel systems including buy online and pick up in store.
- Support process receiving, shipping, transfers including chargebacks and damaged goods.
- Mentor, train, and foster a team environment to deliver customer-centric operational excellence.
- Work closely with leadership to anticipate and plan for changing inventory and zoning needs.
- Ability to address and support Inventory and Sales associate questions.Visuals:
- Execute implementation of all visual merchandising planogram instruction and ensure the presentation meets brand standards.
- Maintain brand standards for visual presentation throughout the store (window displays, signs, interior displays, floor plans, and special promotions displays).
- Collaborate with store and brand managers to prepare for and implement seasonal merchandising resets and new visual merchandising initiatives.Inventory:
- Accountable for adhering to the inventory and visual standards.
- Support efficient and effective handling of all merchandise from shipment receipt, processing, and planogram floor sets.
- Review replenishment and in-transit reports to plan for merchandise placement substitution if needed.
- Track productivity and ensure the team is meeting company standards for all visual merchandising tasks.Product Launches:
- Partner with management and other appropriate parties to successfully launch new products, services, and processes and to review staffing forecast plans.
- Actively inspect post-launch and drive improved results with best practices.
- Inspect that associates are properly trained on new products and promotions to demonstrate and discuss with confidence.
- Report concerns with associates' knowledge and/or behavior, and provide additional coaching and/or discipline as appropriate.
- Coordinate with security, facilities, and management to ensure smooth product launch-day execution including operations, staffing, and scheduling.
- Responsible for activity in space at all times.Supervise personnel to:
- Meet and exceed assigned goals for consumer experience and reputation, sales and service, revenue, and productivity.
- Consistently demonstrate excellent interpersonal, leadership, and coaching skills.
- Create a work environment where motivated people can excel, exceeding daily ownership goals.
- Oversee floor experience - act as floor leader/MOD to ensure consumers receive a world-class experience.
- Support the team and assist with consumer interactions and transactions.
- Coach associates on opportunities with consumer interactions, recognize positive performance, and hold associates accountable for poor performance.Management and Development:
- Inspire and engage associates by motivating the team to succeed.
- Promote passion, pride, and commitment.
- Lead by example and serve as a resource for product knowledge.
- Develop associates for growth and promotion by delegating appropriate responsibilities and inspecting completion.
- Coach to all competencies to ensure consistency of expectations within the location.
- Improve associate engagement through appropriate behaviors and actions.
- Observe and coach associates to provide feedback around consumer experience technique effectiveness and providing excellent consumer service.
- Resolve quickly any fraud issues communicated by security; may involve working with security or finance teams.Compliance:
- Drive compliance with procedures and policies.
- Ensure timely completion of required training to empower personnel to succeed.
- Implement, execute, and inspect existing and new retail programs, tools, and training.
- Responsible for ensuring training for associates to ensure they have the appropriate level of system/tool access for their roles and responsibilities.Other:
- Manage 6-8 MOD segments per week.
- Continuously display high integrity.
- Develop strategic perspective and champion change.
- Inspire others to high performance through collaboration and teamwork.
- Utilize professional expertise to solve problems and analyze issues.
- Capture initiative and strive for results.
- Assist management in assigning breaks, opening/closing tasks, and holding the team accountable for their attendance.
- Support management needs.
- Other duties as assigned.QUALIFICATIONS
- 3+ years executing and overseeing visual merchandising in a high-volume retail setting.
- Experience in troubleshooting and fixing display issues, i.e., light fixtures, malfunctioning buttons, computer/tablet/Smartphone demo-related issues, software reboots, electronic component connectivity, etc.
- Ability to read complex planograms.
- 1-3 years' previous retail leadership experience.
- Effective communication, presentation, and interpersonal skills.
- Strong organizational skills with attention to detail.
- Experience working with any of the larger consumer electronics stores technology.
- Demonstrates passion for leading-edge technology and product solutions.
- Possess strong written and verbal communication and working knowledge of G-Suite.
- Have a strong working knowledge of standard operating procedures.
- Experience conducting coaching and positive reinforcement.
- Excellent communication skills and demonstrated ability to meet or exceed performance standards.
- Ability to motivate the team.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Work with associates to elevate skills and performance, providing coaching on opportunities for improvement.
- Maintain knowledge of all brand products - complete training and support associates with required training on current and upcoming products.
- Ability to effectively read and interpret schematic/planogram diagrams.
- Ability to work flexible schedule including nights and weekends.Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
- Medical, Dental, Vision, and Telehealth.
- Basic Life Insurance and AD&D.
- Voluntary Life Insurance.
- Short Term and Long Term Disability.
- Flexible Spending Account.
- Health Reimbursement Account.
- 401(k) match.
- Legal Insurance.
- Pet Insurance.
- Employee Assistance Program.
- Employee Discount Program.
- Tuition Assistance Plan.
- Paid Time Off and Company Paid Holidays.ABOUT USAcosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track, and optimize metrics-based results for customers and retailers.Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.Acosta and its subsidiaries is an Equal Opportunity Employer.We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.By submitting your application you agree with and accept the Job Category: Administration
Position Type: Full time
Business Unit: Marketing
Salary Range: $30.00 - $35.00Company: Mosaic Sales Solutions US Operating Co, LLCReq ID: 3316
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