What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications: - 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:
- Transportation experience
- Excellent verbal and written communication skills About the Customer Service Representative job
Pay, benefits and more: - Pay starts at $23.52
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance What you'll do on a typical day:
- Communicate and coordinate with terminal and shop locations about commercial invoicing
- Answer and direct phone calls and/or video calls during set work hours
- Recognize and resolve documentation errors
- Perform general clerical duties as assigned, including filing, data entry and billing
- Review billing statements for accuracy and process for payment
- Resolve invoice matching issues within the AP system Customer Service Representatives are required to:
- Walk and/or stand for extended periods in a climate-controlled office environment About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
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