Director of Customer Service Ogden, UT (USA)			Send this Job to a Friend
Company:	VirtualVocations	Contact:
Post Date:	01/06/25	Phone:
Job Type:	Full Time	Fax:
Reference:	UTsrAtybga	Mailing Address:

A company is looking for a Director of Customer Service (100% Remote). Key Responsibilities: Lead and manage Customer Support, Customer Success, and Tier 2 Technical Support teams Develop and execute operational strategies to enhance customer experiences and improve team efficiency Establish KPIs and SLAs for customer-facing teams while implementing process improvements Required Qualifications: Bachelor's degree in Business, Operations Management, or a related field; Master's preferred 8+ years of experience in customer operations, with at least 5 years in a leadership role Proven experience managing cross-functional teams Lean Six Sigma certification preferred Strong understanding of customer support systems and CRM platforms

---