Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Job Specifics
- Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies
- Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct Uniform/Groom standards
- Supervise service of guests, being watchful of signals from guests in need of service
- Assist Team Leader to establish and monitor side work duty completion.
- Maintain bank to SOP, keep it balanced and secure at all times.
- Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage
- Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.)
- Communicate daily with restaurant manager with regard to special events, house counts, etc.
- Assist Team Leader in conducting menu classes and taste panels
- Assist Team Leader in conducting month end inventory count and recording.
- Communicates with Team Members during service, scheduling, safety chats, MSDS, post bulletins
- Reports unsafe working conditions
- Ensure proper handling of guest checks and cash transactions
- Intercedes and/or fills in for Team Members should need occur
- Proficient in Excel, Word and Power Point
- Excellent organizational skills
Qualifications
- Food & Beverage knowledge required
- Excellent communications skills, written and verbal
- High school diploma
- Strong organizational skills
- Able to make decisions on imperfect information
- Knowledge of Microsoft Office preferred
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