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| Mortgage Servicing Customer Service SME Washington, DC (USA) |
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| Company: | VirtualVocations | Contact: | |
| Post Date: | 01/06/25 | Phone: | |
| Job Type: | Full Time | Fax: | |
| Reference: | DC8BSpOU67 | Mailing Address: | |
| A company is looking for a Customer Service SME responsible for supporting mortgage servicing activities during system conversion. Key Responsibilities: Serve as the primary contact for clients and units in resolving loan servicing inquiries and ensuring client satisfaction Conduct research to resolve loan-related inquiries and issues, including payment applications and loan boarding Prepare exception reports and maintain compliance with consumer regulations and bank policies Required Qualifications: 5 years of Mortgage Servicing experience in Customer Service with MSP Prior experience with MSP Mortgage Servicing System conversion is strongly preferred Extensive knowledge of customer service regulations and investor rules for various portfolios Proven ability to support Customer Service operations during system conversion Familiarity with consumer regulations such as RESPA and the Civil Service Members Relief Act |
