Customer Service Advocate Omaha, NE (USA)			Send this Job to a Friend
Company:	VirtualVocations	Contact:
Post Date:	01/05/25	Phone:
Job Type:	Full Time	Fax:
Reference:	NEKKwmCukw	Mailing Address:

A company is looking for a Customer Service Advocate II to resolve routine inquiries and provide support to members and providers. Key Responsibilities Assess and research member and provider inquiries to determine causes and initiate corrective actions Mitigate and prevent complaints from being escalated by resolving issues during initial contact Document all communications for quality and performance tracking through CRM applications Required Qualifications High School diploma or GED required 1 - 2 years of related experience preferred Vocational or technical education may be required Experience in a contact center environment is preferred Continuous learning or on-the-job training may be necessary

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