Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We are building a team as diverse as the world we serve.Position Summary
Responsible for every aspect of the store operation, which includes selecting, coaching, and developing store teammates as well as merchandising, advertising, and promotion of products and services.Responsibilities - Customer service.
- Drive store sales & promotions.
- Build customer satisfaction & loyalty creating results for teammates, customers, and the company.
- Understand alternative tire sourcing and competitors.
- Track and meet payroll, budgets, and store goals.
- Keep records and relevant financial information current.
- Manage, schedule, and assign staff according to their skill level.
- Attend paid training to stay up-to-date with new developments in the automotive service industry.
- Follow up with customers to obtain feedback and ensure they are satisfied with services received.
- Other duties as assigned.Minimum Requirements
- High School Diploma or equivalent.
- Demonstrated success in retail sales management.
- Problem-solving skills as it relates to customer complaints.
- Aptitude to manage inventory, order scheduling, and merchandising displays.
- Must be able to assist customers for personal sales as well as complaints to ensure customer retention and loyalty.
- Exceptional teammate and customer communication skills.
- Negotiation and conflict resolution skills.
- Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.PREFERRED QUALIFICATIONS
- 2-year college degree or equivalent.OUR CREW KNOWS BENEFITS
- Medical, Dental, and Vision - Starting day 1 for all our teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.OUR VALUES GIVE BACK TO YOU
- Professional Development: No matter where you're at in your career, we've got the resources to help you level up.
- Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
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