Retail Associate
Who are we:SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.Position Title: Retail Associate
Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager
Responsibilities Fulfill guest's needs quickly and efficiently. Inform retail leadership in a timely manner when item quantities are low or special requests arise. Work with warehouse team to pull & fill items as necessary. Relay relevant comments received from customers directly to supervisor. Maintain a clean, safe, and organized work environment. Uphold company policies and procedures. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Check and stock supplies in counter area, floor display, floor stands, and cabinets neatly, accurately, and in a timely fashion. Clean tables, chairs, and equipment as needed. Keep counter and floor in work or service area clean and free of debris. Maintain balanced cash drawer as assigned. Perform other related duties, tasks, and responsibilities as assigned from time to time. Merchandise product to maximize sales. Increase sales by promotional items or suggestive selling. Support unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Support SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.Job Requirements Strong interpersonal and communication skills. Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment. Demonstrated ability to understand and implement written and verbal instructions. Computer knowledge and skill level in basic POS systems and Excel. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary. Ability to work varied hours/days, including nights, weekends, and holidays, as needed.IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. Focus on removing barriers and empowering growth and opportunity for team members at all levels. Lead by example through Sustainability/Conservation efforts. Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.Previous Experience
None required. All education backgrounds eligible.This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change.Compensation and Benefits
Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education. - Employee Assistance Program
- Get Paid Early
- Tuition Discount through Partnership College
- Meal Plan & Employee Discounts
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