Store Manager - Zales - Warwick Mall
Apply locations Zales - Warwick Mall - Warwick, RI time type Full time posted on Posted 12 Days Ago job requisition id REQ_71318You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified". There are brilliant career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!STORE MANAGERTitle: Store Manager
Reports To: District Manager
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
Position Summary: Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.Vision and Purpose: Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times.Customer Obsession: Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.Critical Thinking & Innovative Action: Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals. Observes operations to identify successes and opportunities for improvement. Coaches the store staff to address and correct. Reviews and analyzes reports. Implements initiatives that will change behaviors to produce results.Employee Experience: Demonstrates a commitment to the Company's People First vision. Responsible for the selection and development of talent to drive store growth. Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.Diversity, Equity and Inclusion: Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. Ensure all team members, guests and vendors are treated with respect and valued for their contribution.Performance Excellence: Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information. Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments. Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. - Performs additional duties and projects as assigned.
- Consistent regular scheduled attendance is considered an essential function of this job.Work Schedule:
- During non-peak periods, managers should aim for a five-day, 40-hour work week.
- Schedule based on the right time to effectively run your business.
- A combination of both opening and closing shifts should be scheduled throughout the week.Position Qualifications:
- Education Required: Minimum of 2 years of college preferred
- Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
- Preference will be given to candidates with specialty retail or jewelry experience.
- Technical/Other Skills Required: Advanced Communication skillset, both written and verbal.
- Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
- Strong interpersonal skills to build effective employee and customer relationships.
- Strong problem solving and conflict management skills to support internal and external customers.
- Reliable and dependable.Physical Demands: While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise. The employee must be able to lift and/or move up to 10 pounds.Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that we appreciate every applicant's interest.
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