Situated between the energy of Downtown Chicago and the convenience of the nation's busiest airport, Loews Chicago O'Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O'Hare Oasis.
Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom.
Essential Functions and Responsibilities
- Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas.
- Participates in monthly inventory
- Stocks and maintains supplies in all service areas
- Inspects and prepares all service ware prior to use
- May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume
- Cleans and stocks glassware
- Maintains cleanliness and sanitary condition of lounge and service areas
- Assist in completion of post shift clean up and side work duties
- Maintain clean and organized storage space
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business needs of the hotel
- Required to attend all training sessions and meetings
- Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below.
Supportive Functions and Responsibilities
- Promotes and applies teamwork skill at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to all guests, management and fellow employees
- Attends appropriate hotel meetings and training sessions
- Interacts daily with all captains to review events of the day
- Maintains current knowledge of all popular alcoholic beverages and cocktail recipes
- Stocks portable bar with required mixers, alcoholic beverages and related supplies
- Prepares all necessary mixers and garnishes prior to start of service and during shift as needed
- Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place"
- Greets guests in a polite professional manner according to Loews standards
- Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience
- To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels
- Breaking down of equipment and returning stock to the storage areas
- Perform other related duties as assigned or requested by supervisors/managers
- Records all aspects of guest order accurately
- Monitors guest consumption to prevent over indulgence and ensure safety
- Inventories all beverages and operating supplies, orders replacement items as needed
- Performs all closing duties, secures all inventory and supplies
- Performs monthly inventories
- Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Basic knowledge of Wine & Spirits, and food
- Polite, friendly and helpful to guests, management and fellow employees
- Exceptional guest service skills
- Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift
- Certifications: "Certified Food Service Manager", "TIPS" or equivalent
- Effective leadership, management, organizational and communication skills
- Exceptional guest service skills
- Ability to speak, read and write the English language
- Ability to stand, stoop, bend repetitively during entire shift
- Ability to work flexible schedule to include weekends and holidays
Education:
- High School Diploma or equivalent
Experience:
- One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments
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