Job Description
How You'll Make an Impact
Epsilon is seeking a Sr. Retail Media Operations Manager, internally known as the Sr. Operational Excellence Manager.The Sr. Operational Excellence manager is responsible for the creation, delivery, and training of our end-to-end "order to cash" process. This process enables all cross-functional teams to maintain a seamless and efficient process from pre-sales campaign to final campaign launch, including activation and billing. This role will take the initiative to evaluate areas of the business that can benefit from process improvement, analyze impacts to the process when new products are introduced, and utilize your experience to train cross-functional teams. A large component of the Operational Excellence team is not only process development and management but also data integrity, ensuring our inputs of data at the start of the opportunity sales cycle are accurate to enable a smooth flow through both the automated systematic process and the manual components. Finally, the Operational Excellence team is in charge of maintaining our Brand Sales RASCI where we outline responsibilities and ownership across Sales, Account Management, Ad Operations, and other impacting cross-functional teams.This team member will work on sample projects such as: RASCI Change Management, Standard Operating Procedures creation, Business Analyst for new products/processes, Training of new and existing employees on company best practices to maintain data integrity, gate check creation and training, contract templates and process, etc. - Work together win together: This role will report to the Director, Operational Excellence and work closely with Sales, Client Solutions Management, Delivery Ad Operations, Retail Business Owners, Accounting & Finance, Product, Onboarding, and Analytics, Yield & Business Intelligence. This is a hybrid role, with an expectation of 2 days/week in office if located within 1-hour of an Epsilon or Publicis office location. If the candidate is located outside of the Tampa Bay area, they should expect to travel in for training and at least 2-4 times annually ongoing, as needed.
- Innovate with purpose: This is a great opportunity as Epsilon Retail Media continues to expand in the market and streamline standard operating procedures across the organization.
- Being a pioneer in the growth and development of Epsilon RMN, in becoming One Epsilon.
- Merge and update processes, support and train teams on the most recent changes, including our international partners.
- Connecting the dots where others might not see a connection, developing unique solutions to problems.What You'll Achieve
- Impact: You'll consistently interface with senior leaders and work cross-functionally to resolve business problems.
- Career Growth: The opportunity to impact change within the team and the company focusing on our strategic goals. Owning the process and conducting solo and group trainings. Because of the cross-functional impact and nature of this role, growth will include additional responsibilities and coverage within the same structure but also the opportunity to grow into newly created or realized unique roles through expansion of critical operational areas of business.Who You Are
- What you'll bring with you:
- Experience and hands-on knowledge in retail media, e
Commerce, and digital advertising. - 3+ years of experience in a client-facing role.
- In-depth understanding of the MS Office product suite.
- Self-starter with excitement to create a team advised by existing leadership and enhanced by your experience.
- High level of customer service and client engagement.
- Ability to elicit a strong sense of confidence and build rapport across many levels of the organization.
- A proactive approach to problem-solving with strong decision-making skills.
- The excitement to play an important role in a growth-focused global company through a team-oriented, positive approach.
- Strong organization skills - proving the ability to prioritize and ensure deadlines are met.
- 5+ years in operational excellence or operational processes, project management, or product management.
- Professional level written and verbal communication skills.
- Ability to receive direction from multiple stakeholders at all levels of the organization.
- Open-minded attitude and a drive to support positive change within the organization.
- Why you might stand out from other talent:
- Excel Wizard!
- Experience presenting and training large groups, at all career levels.
- Strong presence and voice of reason to the teams experiencing change.
- Motivated to influence efficiency and change.
- Experience with order to cash workflow.Additional Information
Epsilon at Our COREEpsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions, and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging, and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek, and the MRC.Curious about life at Epsilon? Explore Our Culture, DE&I initiatives, and our commitment to our communities.Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people, and consumers. We are seeking candidates that align with our company values, demonstrate them, and make them meaningful in their day-to-day work: - Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family, and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: - Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling
Epsilon benefits are subject to eligibility requirements and other terms.Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.#LI-RW1REF238084R Apply
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