Senior Coffee Specialist, Retail Sales Associate
At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change.Reimagine what coffee can be. Reimagine what you can become. Let's grow together.Join our team as a Senior Retail Sales Associate in a key holder role at our elegant retail boutique. This position offers a fantastic opportunity to kickstart your leadership journey. As part of our team, you will work closely with the management team to ensure smooth daily store operations, including opening and closing functions. Your role will involve creating an inviting and inspiring store environment for both our customers and team members. You will have the chance to drive sales through authentic customer connections, gain a deep understanding of key metrics, and lead by example to make a lasting impact.WHAT'S IN IT FOR YOU: - Competitive pay: Plus quarterly bonuses for achieving team sales and service goals.
- Growth and Development: At Nespresso, you can build a career that aligns with who you are. You will receive support in your personal development and be empowered to take ownership of your career journey.
- Caring Culture: Nespresso is known for a culture that inspires you to be, feel and do your best in a supportive and collaborative team environment.
- Purposeful work: As a B Corp, we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.
- Coffee expertise: You will learn all about coffee and become a coffee expert.The approximate hourly pay for this position is $21/hr. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.WHAT WE OFFER:Nespresso offers retail employees performance-based incentives and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and more.WHAT YOU'LL BE DOING:
- Boutique Key holder: Support our management team with open/closing duties, driving sales and creating an exceptional customer experience.
- Customer/Hospitality Obsessed: Create a House of Hospitality store environment to drive sales and leave an impression on our valued customers.
- Product Knowledge and Sales: Delight our customers with complimentary coffee tastings and highlight your extensive product knowledge.
- Brand Ambassador: Share our mission and values in sustainability and recycling.
- Store Operations and Safety: Assist with shipments, arrange eye-catching displays, and ensure boutique cleanliness.
- Training and Learning: Undergo a training period that will equip you with the skills and coffee knowledge needed for success.WHAT YOU'LL BRING:
- You are inherently a people person and thrive in a customer service environment.
- You enjoy working in a fast-paced environment, thinking on your feet, and adapting to change.
- You are punctual and available to work open and closing shifts, weekends, and holidays.
- You have patience for day-to-day challenges and are resourceful in troubleshooting on the spot.Nestl-- Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open positions, please dial 711 and provide this number to the operator: 1-800-321-6467.This position is not eligible for Visa Sponsorship.
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