Job Title: Head of Retail
Department: Shop
Employment Status: Full-Time, Exempt
Supervisor: Chief Operating Officer
Job Summary:Under the general direction of the Chief Operating Officer, the Head of Retail shapes the visitor retail experience by creating a unique and engaging environment which complements the Museum's mission and exhibition schedule. The Head of Retail creates a dynamic, profitable retail operation that expands community engagement while developing and maintaining a strong, unique identity for the Ho
MA Shop and managing its overall operation and performance.The ideal candidate will bring a creative, entrepreneurial spirit to their day-to-day activities, including management and supervision of the Ho
MA shop, product and vendor selection, new merchandise development, administrative reporting, and inventory control.Minimum Qualifications: - Bachelor's degree or combination of relevant education and work experience.
- Five years of retail management and buying experience, including the direction and supervision of store staff, hiring, training, and performance evaluations.
- Five years of experience in point-of-sale (POS) systems, inventory management, and data analysis.
- Ability to plan merchandise and shop events around the Museum calendar and community trends.
- Experience in visual merchandising, optimizing sales, and highlighting product opportunities.
- Ability to communicate effectively both within the team and cross departmentally to achieve goals and relay important information.
- Ability to exercise good judgement and maintain a calm demeanor in challenging situations.
- Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
- Ability to work within and support a diverse community of visitors, artists, and employees.
- Ability to build, lead, and develop a driven, diverse team of employees.Desired Qualifications:
- Five years of experience in art, craft, gallery, or museum retail.
- Working knowledge of websites and online sales platforms.
- Experience in a museum environment or nonprofit organization.
- Understanding of Honolulu Museum of Art's established identity and dedication to advancing it.
- Develops and implements the Museum Shop's merchandise plan to support Ho
MA's mission and budgeted shop profitability. - Devises and implements store displays to present products creatively and maximize sales.
- Develops a collection of merchandise that creatively complements Ho
MA's art collection and temporary exhibitions. - Prepares and tracks the annual budget and monitors the profitability of the shop.
- Works with Ho
MA's Communication department on marketing strategy. - Works with museum's Learning and Engagement, Events, and Curatorial staff to ensure awareness of appropriate products that reflect the institution's programming.
- Works with appropriate departments to plan and manage store specific member and public events that reinforce the museum's mission while attracting a new and loyal consumer base.
- Collaborates with a range of artists to create proprietary items for the store.
- Tracks all invoices and oversees financial reporting to the Finance department. Receives merchandise into POS system as needed.
- Conducts annual inventory and works with Finance to ensure inventory records are maintained and completed in a timely manner.
- Other duties as assigned.
- Manages a shop team with oversight in recruitment, professional development, and training. Demonstrates a commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion through respectful communication and cooperation with others at all times, continuous training and modeling inclusive behaviors.
- In partnership with HR, supports the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all staff.Contact Information
Contact: Sharon Stillman, Honolulu Museum of Art
Email: hr@honolulumuseum.org
Phone: (808) 237-5223
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