What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications: - 2 years of customer service experience
- Strong computer, typing and 10-key skills
- Experience with Microsoft Office
- Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:
- Transportation experience
- Excellent verbal and written communication skills About the Customer Service Representative job
Pay, benefits and more: - Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance What you'll do on a typical day:
- Order stock and any immediate part needs and reconcile special order parts
- Conduct inventory process such as cycle counts, reconcile and control
- Assist mechanics with parts and supplies for the shop and equipment
- Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing and responding to emails
- Check parts for delivery accuracy, check-in parts and store appropriately
- Process invoices by correcting any issues and submitting for payment as well as communicating payment updates
- Check and reconcile reserve parts and non-moving parts on a monthly basis
- Ensure parts room is clean and organized
- Reconcile and address warranty items
- Proactively identify orders that are in jeopardy of falling outside of planned events
- Escalate issues as appropriate and notify the customer of orders that are in jeopardy of incurring assessorial costs and offer alternative solutions
- Coordinate requests for service recovery, diversions and special handling Customer Service Representatives are required to:
- Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
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