Store Manager - Atlanta, GA - Phipps Plaza Mall
Reference: FEND03709As a Fendi Store Manager, you will be the owner of the business, a Fendi Ambassador, and accountable for overall store performance. You will oversee and lead the management of the store, employees, merchandise and achieve store targets while building a positive experience for the internal and external client. You are responsible for leading and inspiring the team, building succession plans and internal growth paths for all team members.Responsibilities: Business Development and Performance Management:--- Drive and increase sales performance for overall business.--- Analyze the business, propose, and implement action plans to improve results, generate sales for each product category new crafting clients and reactivating former ones.--- Develop a sales strategy, working cross-functionally with corporate partners.--- Market authority, identifying new opportunities to attract and retain clients.--- Develop and deliver events and incentives to grow the business.--- Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.--- Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.--- Collaborate with the Retail Events team for the organization of local events. Client Management:--- Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.--- Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.--- Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.--- Improve Mystery Shop Results with action plans.--- Cultivate a strong private appointment culture. Administrative & Operations Management:--- Ensure alignment and partnership between front of house and back of house.--- Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.--- Control vital actions to optimally control costs and ensure efficient operation in store.--- Review and submit sales and operational reports to management in adherence to company's critical metrics and policies.--- Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.--- Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.--- Ensure team follows all company policies and procedures.--- Lead the team with health and safety protocol and processes. Visual Merchandising:--- Maintain merchandising standards.--- Know the bestsellers and have them on display all the time. Team Management:--- Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.--- Ensure all Top Store initiatives are rolled out, updated, and understood by the team.--- Attract and recruit the best talent available in the market through networking and scouting.--- Implement company policies while adhering to accurate procedure regarding disciplinary action.--- Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.--- Identify individual and team training needs.Qualifications:--- Minimum 5 years' related experience, luxury retail preferred.--- Strong drive for results; goal oriented.--- Excellent social skills: the ability to communicate optimally both verbally and in writing.--- Ability to use POS system and its inventory management functions.--- RTW experience preferred.--- Foreign language skills are a plus.--- Ability to work in a collaborative team environment.--- Ability to lift boxes/weight up to 10 lbs.--- Organizational and strong digital literacy required.--- Must have flexible schedule: some nights, weekends, and holidays.
#J-18808-Ljbffr |
