Work Location: Bridgeport, Connecticut
Hours: 40Pay Details: $30.00 - $45.00 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business: Services bancaires personnels et commerciaux
Job Description:The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen Customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.Depth & Scope: - Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
- Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
- Leads the team in overseeing the most complex or diverse sales advice activities that entail complete multiple step processes that involve numerous systems, partners and complexity.
- Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect.
- Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations based on Customer needs.
- Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment.
- Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution.Education & Experience:
- Undergraduate degree or equivalent experience.
- 2+ years related experience required.
- Supervisory or leadership experience required.
- Demonstrated ability to provide Legendary Customer Service.
- Strong verbal and written communication skills.
- Sales and Operational Management skills.
- Ability to manage competing priorities.
- Previous consumer and residential lending experience preferred.
- Proficient in Microsoft Office.
- Knowledge of TD Bank products and services.
- Demonstrated organization, interpersonal, communication and decision-making skills.
- Shows proficiency with expense management.
- Notary License (Preferred).
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
- Originates loan applications, prepares documents and conducts loan closings.Customer Accountabilities:
- Creates an environment where the team interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions.
- Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth.
- Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals.
- Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs.
- Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met.
- Acts as an escalation point for Customer problem resolution - identifies how to prevent the problem from happening and educates the Customer.
- Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
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