Xfinity Retail Sales Consultant
Apply to locations:
- CA - San Jose, 1600 Saratoga Ave - Retail XFR3115
- CA - San Jose, 1068 East Brokaw Rd - Retail XFR3135
- CA - San Jose, 1566 Monterey Hwy Ste 20 - Retail XFR3126
Time type: Full time
Posted on: 4 Days Ago
Time left to apply: End Date: January 8, 2025 (30+ days left to apply)
Job requisition ID: R397436
Job Summary
At Comcast, we are innovators and leaders-inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
What you will be doing:
- Working directly with customers in a retail location, evaluating the customer's potential product needs, and making appropriate recommendations.
- Providing outstanding customer service with all customer interactions.
- Helping customers interpret and clarify their account statements and pay their bills in the store.
- Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
- Acting as brand ambassador to promote Comcast/Xfinity products.
- Providing expert-level understanding and passion around technology, especially around Comcast products and services.
- Maintaining detailed sales product knowledge, including competitive information.
- Contributing to a fun and competitive environment!
If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits.
What you will need to have:
- High School Diploma or equivalent
- Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
- Ability to work a flexible schedule which includes evenings, weekends, holidays, variable schedule(s), and overtime as needed.
- Regular, consistent, and punctual attendance.
- Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Compensation:
Total Target Compensation (includes Base Pay plus Targeted Commission): $23.69 - $27.09 (annually: $49,280 to $56,352)
Our uncapped commissions offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Perks and benefits:
- Medical, Dental, and Vision coverage
- Comcast XFINITY courtesy services
- Discount tickets to our Universal Resorts
- Paid Parental leave
- Tuition reimbursement of up to $8,000
- Paid Time Off
- 401K Savings Plan - with up to 6% dollar-to-dollar matching.
- ---and much more
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Skills:
Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization
Education:
High School Diploma / GED (Required)
Relative Work Experience:
2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
About Us:
At Comcast, you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network.
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