At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

OVERVIEW:

Summary Description

This role will be responsible for managing all custom and special orders shipping from our stores and vendors and will assist the Omnichannel Coordinator team in supporting the day-to-day operations of the Omnichannel programs. This position requires keen understanding of fulfillment programs to ensure that all Service Level Agreements for the programs are met by providing excellent customer service and attentive order management.

Job Duties & Responsibilities

Primary point of contact for all order management tasks within assigned portfolio of vendors. Daily order management responsibilities include, exporting and importing orders, late order follow up with vendors, determining root cause for SLA failures, and initiating corrective action plans to resolve ongoing issues with vendors.

Assist with product setups and regularly review the product launch calendar to ensure all product specs and components are obtained from the vendors and loaded into the system prior to product go live dates.

Regularly perform system maintenance to ensure the in-store COS catalog is up to date and assist with making edits to current product offerings by removing discontinued shafts, grips, product models and adding in new shaft, grip offerings as needed.

Primary point of contact for Omnichannel related questions/issues, customer service escalations and store/vendor order processing questions. Deliver exceptional response time to issues that arise in fulfillment locations. Maintain accurate and detailed accounts of the issues and solutions.

Maintain and develop SOPs, vendor dashboard, and process documentation, and assigned special projects as assigned.

QUALIFICATIONS:

• Bachelor's Degree with 1-3 years of relevant experience

• Excellent written and verbal communication skills

• Customer-service oriented

• Strong interpersonal & client consultation skills

• Self-motivated & results-oriented

• Problem solving & troubleshooting capabilities

• Ability to work effectively in a team environment

• Strong detail orientation

• Superior organization abilities

• Process & procedure oriented

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