Store Manager
Position Summary
Under the direction of the Area Manager and General Manager, the Store Manager oversees the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service and quality products. The Store Manager is responsible for the management of a designated location.
Responsibilities and Duties:
Customer Engagement
- Must hold Customer Service Representatives accountable to the measurable results associated with excellent customer service.
- Responsible for managing the location consistently towards acceptable customer service scores, feedback, and results.
Visual Communications
- Ensures that the retail environment is aimed at getting the customer excited about the products offered and inspiring a recipe of need.
- Ensuring the location, in its entirety, presents a well-maintained and visually appealing environment to all patrons.
- Keeps assigned location well stocked and ensures that the customer service representatives possess competent product knowledge.
Food and Beverage Handling
- Maintains an active state required Management Food Safety Handling Certification.
- Ensures that all employees at assigned location have proper training and acknowledgement of safe food and beverage handling procedures.
Operations/Hiring/Training
- Understand and administer the company policies and procedures and ensure compliance with them, consistently within assigned location.
- Effectively evaluate employee performance and promote successful employee development
- Ensures location works within labor scheduling budget
- Ensure proper staffing at assigned location and reports to the Area Manager if additional hires are needed
- Assist with employee retention and satisfaction.
Inventory Control
- Ensure that all store employees are trained and compliant with all basic inventory management/movement/receiving processes. Consistently execute quality inventory practices with receiving, stocking, transfers, and managing inventory discrepancies.
- Accurately input all delivery invoices into the back-office system upon receipt.
Technical
- Can effectively and competently operate all software and systems used for daily operations (S2K, EPOS, time clock, etc.).
Miscellaneous
- Responsible for carrying out all other duties as assigned
Education and Work Experience
- Must be able to work any shift, Sunday Saturday
- Advanced degree or certification preferred
- Excellent aptitude and understanding of EPOS required
- Customer service experience required
- Excellent communication and interpersonal skills are required
- Adaptability, multi-tasking and sound decision-making abilities are required and essential to the success of this role
- Computer proficiency required
Skill Set
- Experience with analyzing data
- Critical attention to detail
- Outstanding communication and interpersonal abilities
- Leadership Skills
- Problem-Solving Skills
- Critical-Thinking Skills
Physical Demands and Work Environment
Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, stooping, kneeling, crouching, and lifting of materials. Frequent lifting, grasping, and carrying materials and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash register (POS) and to stock displays and coolers. Must be able to communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.
|
